Privacy Policy

Our Commitment to Your Privacy

At sv789, we understand that trust is the foundation of every great gaming experience. This Privacy Policy explains in clear terms how we collect, store, use, and protect the personal information you share with us when you access our platform — whether you are logging in from Dhaka, Chittagong, Sylhet, Khulna, or anywhere else in Bangladesh.

By using the sv789 platform, you acknowledge that you have read and understood this Privacy Policy. If you disagree with any provision herein, please discontinue use of our services. We are committed to handling your data with the highest level of care, transparency, and security so you can enjoy cricket betting, live casino, slots, and crash games with complete peace of mind.

Privacy at a Glance

Information We Collect

To provide you with a safe, compliant, and seamless gaming experience, sv789 collects the following categories of personal information when you register, verify your account, make transactions, or interact with our platform:

• Identity information: full name, date of birth, gender, and government-issued ID details (for KYC verification).
• Contact information: email address, mobile phone number (used by bKash, Nagad, Rocket, and Upay transactions), and residential city/district within Bangladesh.
• Financial information: deposit and withdrawal records, preferred payment method, transaction IDs, and wallet numbers (bKash, Nagad, Rocket, Upay, Visa, Mastercard).
• Technical data: IP address, device type and model, operating system, browser version, session timestamps, and approximate geolocation based on your IP.
• Behavioural data: games played, betting history, session duration, bonus usage, and in-platform navigation patterns used to improve services and identify responsible gaming risks.

We collect only what is necessary to run our platform, verify your identity, process payments, and fulfil our commitments to fair play and player protection. We do not collect any information from players we know to be under 21 years of age.

How We Use Your Information

Personal data collected by sv789 is used strictly for the following purposes. We do not use your data for any purpose beyond what is listed here without first obtaining your explicit consent:

• Account creation, verification, and ongoing account management including KYC compliance.
• Processing deposits and withdrawals via bKash, Nagad, Rocket, Upay, Visa, and Mastercard, and communicating payment status updates.
• Delivering personalised game recommendations, bonus offers, and promotional updates relevant to your activity (cricket, slots, live casino, etc.).
• Fraud detection, anti-money-laundering (AML) screening, and abuse prevention to keep the platform safe for all players.
• Responsible gaming monitoring: identifying signs of excessive play and reaching out proactively where player welfare may be at risk.
• Customer support: responding to queries, resolving disputes, processing account requests, and improving service quality based on feedback.

Data Sharing and Disclosure

sv789 does not sell, trade, or rent your personal data to third parties. We may share limited, necessary information only with the following categories of trusted partners, and only to the extent required to deliver our services:

• Payment processors and financial service providers (e.g., bKash, Nagad, Rocket, Visa, Mastercard) who require your payment credentials to complete transactions on your behalf.
• Game technology providers and platform infrastructure partners who process aggregated or anonymised gameplay data for performance and integrity monitoring.
• Regulatory and law enforcement bodies where disclosure is required by applicable law, court order, or to prevent fraud and other criminal activity.

All third-party partners engaged by sv789 are required to maintain strict data confidentiality standards and are prohibited from using your information for their own independent purposes.

Payment Data and Bangladesh-Local Processors

sv789 supports fast local payment methods that are widely used across Bangladesh, including bKash, Nagad, Rocket, and Upay. When you initiate a deposit or withdrawal using one of these services, the relevant transaction data — including your registered mobile number and transaction reference — is shared with that payment provider solely to execute the transfer.

We do not store full card numbers or mobile banking PINs on our servers. Sensitive payment credentials are handled exclusively by the respective payment provider under their own security standards. sv789 retains only the transaction record (amount, date, reference ID, and outcome) necessary for account reconciliation and dispute resolution.

Data Retention

sv789 retains your personal data for as long as your account is active or as required to provide you with our services. We may retain certain data beyond account closure for the following reasons: to comply with applicable legal and regulatory obligations, to resolve disputes, to enforce our Terms and Conditions, and to prevent fraud.

When your data is no longer required for any of the above purposes, we securely delete or anonymise it in accordance with our internal data lifecycle procedures. You may request the deletion of your account and associated personal data by contacting our support team, subject to legal retention requirements.

Cookies and Tracking Technologies

sv789 uses cookies and similar tracking technologies to keep the platform functional, secure, and personalised. Cookies are small text files stored on your device when you visit our site. We use three categories of cookies:

• Essential cookies: required for the site to function — maintaining your logged-in session, remembering language preferences, and enabling secure navigation.
• Analytics cookies: help us understand how players navigate the site, which game categories receive the most engagement, and where technical issues arise, so we can continuously improve the experience.
• Preference cookies: remember your settings such as display preferences, favourite games, and notification choices so your experience feels consistent each time you visit.

Essential cookies cannot be disabled as they are necessary for the site to operate. You can manage or disable analytics and preference cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of some features on the sv789 platform.

Your Data Rights

sv789 respects your rights over your personal information. As a registered player on our platform, you have the following rights, which you may exercise at any time by contacting our support team:

• Right of access: you may request a copy of all personal data we hold about you, along with details of how and why it is processed.
• Right to rectification: if any of your personal information is inaccurate or incomplete, you have the right to ask us to correct it without undue delay.
• Right to erasure: subject to legal retention obligations, you may request the deletion of your personal data when it is no longer required for the purposes for which it was collected.
• Right to restrict processing: in certain circumstances, you may ask us to limit how we use your data while a dispute or investigation is ongoing.
• Right to object: you may object to our use of your data for direct marketing purposes at any time. We will honour this request immediately upon receipt.

To exercise any of the rights above, please contact us at [email protected] with your registered account email and a description of your request. We aim to respond to all data rights requests within 30 days of receipt.

Security Measures

sv789 employs a multi-layered security architecture to protect your personal data against unauthorised access, accidental loss, and malicious activity. Our security measures include industry-standard SSL/TLS encryption for all data transmitted between your device and our servers, secure data storage with restricted access controls, regular security audits and penetration testing, and continuous monitoring for unusual or suspicious activity on accounts.

While we take every reasonable precaution to safeguard your data, no online platform can guarantee absolute security. We strongly encourage you to use a strong, unique password for your sv789 account, enable any available two-factor authentication, and to contact us immediately at [email protected] if you suspect unauthorised access to your account.

Children and Age Restriction

sv789 is an adult-only gaming platform. Our services are strictly intended for individuals aged 21 years or older. We do not knowingly collect, store, or process personal information from any person under the age of 21. Age verification is a mandatory step in our account registration and KYC process, and accounts found to be held by minors will be closed immediately and any funds returned in accordance with our policies.

Changes to This Privacy Policy

sv789 reserves the right to update or modify this Privacy Policy at any time to reflect changes in our data practices, legal requirements, or platform features. When we make material changes, we will notify registered players via the email address associated with their account or via a prominent notice on the platform before the changes take effect.

The date at the top of this page indicates when this Privacy Policy was last reviewed. Your continued use of sv789 following any update constitutes your acceptance of the revised policy. We encourage you to review this page periodically to stay informed about how we protect your information.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way sv789 handles your personal data, our dedicated support team is here to help. We are committed to addressing all privacy-related enquiries promptly, professionally, and with full transparency.

Email us at: [email protected]